Cancellation & Refund Policy

Overview

This Cancellation & Refund Policy applies to all bookings made through XiX TRiPS, operated by XIX GLOBAL VENTURES LIMITED, including flight bookings, hotel reservations, bus tickets, train tickets, holiday packages, cruise bookings, and other travel-related services available through xixtrips.com.

By making a booking with XiX TRiPS, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.

How to Cancel a Booking

If you wish to cancel a booking, you may:

• Submit a cancellation request through your XiX TRiPS account (where available).
• Email your cancellation request to support@xixtrips.com.
• Provide your booking confirmation number or payment receipt.

Cancellation requests will be processed within a reasonable time after receiving all required information.

Cancellation Charges

Flights, Trains & Cruise Bookings

Cancellation charges for flights, trains, and cruises are governed by the policies of the respective airline, railway authority, or cruise operator.

Refunds are subject to:

• Supplier cancellation policies.
• Fare rules.
• Applicable taxes.
• XiX TRiPS convenience or service fees.

Holiday Packages & Tour Bookings

Cancellation Period	Cancellation Charges
30 Days or More Before Departure	Flat cancellation charge of [Insert Amount]
29 – 16 Days Before Departure	50% of Total Package Cost
15 Days or Less Before Departure	100% of Package Cost (No Refund)

Hotel Bookings

Hotel cancellation and refund eligibility depends entirely upon the cancellation policy selected during booking.

Some hotels offer free cancellation while others may be partially refundable or completely non-refundable.

Refund Process

• A valid XiX TRiPS booking confirmation or receipt is required.
• Refunds are credited to the original payment method whenever possible.
• No interest or compensation will be paid on refunded amounts.
• Refunds are subject to supplier approval wherever applicable.

Company-Initiated Cancellations

XiX TRiPS reserves the right to cancel any booking or travel service before departure due to:

• Insufficient bookings.
• Operational requirements.
• Supplier cancellations.
• Safety concerns.
• Force majeure events.

Where applicable, customers will receive a refund of amounts paid, after deducting any unrecoverable third-party costs such as visa fees or non-refundable airline tickets.

Rescheduled or Postponed Tours

Tour dates may occasionally change because of operational, weather-related, supplier, or other unavoidable circumstances.

Customers are expected to cooperate with such schedule changes. If a customer chooses to cancel after a reschedule, applicable cancellation and processing charges may apply.

Liability & Responsibility

• Seat, berth, or room allocation is controlled by the respective airline, railway, hotel, or service provider.
• XiX TRiPS is not responsible for baggage loss, travel delays, weather disruptions, accidents, illnesses, food quality, personal expenses, or consequential damages unless required by applicable law.
• In unfortunate situations involving death or missing travelers, XiX TRiPS will reasonably assist family members or legal representatives, provided applicable legal procedures are followed and related expenses are reimbursed where applicable.

Governing Law & Jurisdiction

This Cancellation & Refund Policy is governed by the laws of India.

Any disputes arising from cancellations or refunds shall be subject to the exclusive jurisdiction of the courts located in Durg, Chhattisgarh.

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